Technical Support
Remote Assistance
Secure remote support when an on-site visit is not necessary.
Before You Begin
Prepare for your remote session
Remote assistance allows our technician to work with you directly on the affected computer.
- Save any open work
- Be at the device that needs support
- Keep your phone available
- Close anything private you do not want visible during the session
- Only start a session when directed by My Net Security
Ready?
Start Remote Assistance
Use the button below to launch the configured remote support tool. Follow the prompts provided by your technician.
Start Remote AssistanceSecurity note: Only grant remote access when you are actively working with a My Net Security technician. If you were not expecting a remote session, contact our office first.